Privacy Policy

Introduction

GLASSNEGG DEVELOPMENT d.o.o. (hereinafter referred to as the “Service Provider”) complies with all legal provisions on personal data protection in accordance with the applicable laws of the Republic of Croatia, including the Personal Data Protection Act and the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect the personal data of users of our services via the GLASSNEGG DEVELOPMENT platform.

Collection of Personal Data

The tanjakovac platform processes the personal data of its users while respecting their privacy and data security. This policy provides information on:

• How and for what purposes your personal data is collected,

• How it is used and shared,

• The procedures in place for protecting and storing your data.

We will also inform you about your rights related to the above, all in accordance with:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation – GDPR),

• Other relevant data protection regulations currently in force in the Republic of Croatia.

Use and Protection of Personal Data

The data controller processes users’ data in accordance with this Privacy Policy and commits to safeguarding the privacy of all users.

The Service Provider collects only the necessary personal data of users, namely data that is:

• Essential for the operation of the platform,

• Required to fulfill contractual obligations,

• Used to inform users in accordance with good business practices,

• Collected for the purpose of providing quality services.

Your Rights Regarding Personal Data Processing

Please read this Privacy Policy carefully before you start using our platform. By using the platform, you acknowledge that you have:

• Read,

• Understood, and

• Accepted the terms of this document, under which we protect and process your personal data.

This Privacy Policy is drafted in accordance with the rules prescribed by the GDPR Regulation, and for any matters not regulated herein, the provisions of the Regulation and other relevant data protection laws apply.

Privacy Contact Information

If you have any questions regarding your personal data or privacy protection, please feel free to contact us via our official contact channels.

Data Controller

The data controller for the website tanjakovac.com is GLASSNEGG DEVELOPMENT d.o.o., headquartered at Ulica Narcisa 28, 10360 Sesvete, Croatia, registered in the Commercial Court Registry in Zagreb under MBS number: 081494065, OIB: 64756580209, established on 28.02.2023. Contact email: office@glassneggdevelopment.hr.

To protect their rights and exercise other interests, users may also contact the Data Protection Officer at the following contact details:

Contact:
Email: office@glassneggdevelopment.hr
Phone: +385 98 915 1914

Terms and Definitions

Terms and definitions capitalized in this Privacy Policy have the same meaning as in the General Terms and Conditions unless explicitly defined otherwise here.

Specific terms used in this Privacy Policy have the following meanings:

• Personal Data means any information relating to an identified or identifiable natural person, particularly based on an identifier such as name, identification number, location data, electronic communication network identifiers, or one or more physical, physiological, genetic, mental, economic, cultural, or social identity characteristics.

• Data Subject means the natural person whose personal data is processed.

• Processing of Personal Data includes any operation or set of operations performed automatically or manually on personal data, such as collection, storage, adaptation, modification, transfer, disclosure, or destruction of personal data.

• Data Processor means a person processing personal data on behalf of the data controller.

• Consent of the Data Subject means any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which they signify agreement to the processing of personal data relating to them.

• Sensitive Data includes data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, biometric data, health data, or sexual orientation of a person.

Privacy Policy

We are fully compliant with the GDPR for personal data protection. The purpose of this policy is to inform visitors of the GLASSNEGG DEVELOPMENT d.o.o. website about the protection of their privacy.

User Privacy Protection

As a user of the GLASSNEGG DEVELOPMENT d.o.o. website, you can browse anonymously. To improve our online presence, we process statistical data that cannot be linked to you personally, unless you explicitly consent otherwise.

• Anonymous Access: You can navigate our website without providing personal data.

• Clear Notice: If we collect, process, or use your personal data, this will be clearly stated.

• Security Measures: We use technologies ensuring a high level of data protection.

Consent Management

Consent represents a voluntary, informed, and unambiguous expression of the data subject’s wish to agree to the processing of their personal data.

GLASSNEGG DEVELOPMENT d.o.o. may process personal data in the following cases:

• When you use our website.

• When you register and use the website as a registered user.

• If you contact us via email or contact form.

• When you subscribe to e-newsletters.

• When registering for events, workshops, trainings, or webinars.

Note: Personal data processing is based only on voluntarily provided user data.

Processing of Personal Data for User Inquiries

• Purpose of Processing: To communicate with you and respond to your questions.

• Data Processed: Your contact details and the content of your message.

• Data Sharing: Personal data will not be shared. It is managed only by the company’s contracted data processors (e.g., web hosting providers and webmasters).

Processing of Personal Data for E-Newsletters

• Purpose of Processing: To inform you about events, offers, trainings, new products, and tips.

• Data Processed: First name, last name, and email address.

• Legal Basis for Processing: Processing is based on your explicit consent.

• Data Sharing: Personal data will not be shared. It is managed only by contracted data processors (e.g., web hosting providers and newsletter service providers).

Processing of Personal Data for Business Events, Workshops, Training, or Webinars

• Purpose of Processing: Your personal data is processed solely to facilitate the organization of business events, workshops, training sessions, or webinars you have registered for.

• Legal Basis for Processing: Processing is based on your explicit consent.

• Data Processed:

  • First name and last name

  • Email address

  • Name of the event, workshop, training, or webinar you registered for

• Data Sharing: Your personal data will not be shared with any third parties.

Processing of Personal Data Collected via Cookies

What are cookies and what are they used for?
Cookies are small text files stored on your device when you visit a website. Their main purpose is to enable a better user experience, personalize content, and facilitate interaction between the user and the website. With your consent, cookies can collect data about your interests and preferences to ensure relevant content.

How do we use cookies?
Our website uses cookies for the following purposes:

• Technical needs: To ensure the basic functionality of the site (e.g., setting cookie preferences, login, or form completion).

• Analytics: Using statistical cookies to track website visits and analyze user behavior to improve functionality and user experience.

• Personalization: Delivering content tailored to your interests and preferences.

Most modern websites use cookies to enable quick and easy interaction between users and the website, ensuring a pleasant user experience if you consent to their use. Certain cookies also allow us to sample and segment visitors in order to provide content tailored to each user’s interests and preferences.

Our website uses so-called cookies—small text files stored on your device via your browser. Cookies cause no harm and serve to make our offerings more user-friendly. Some cookies remain stored on your device until you delete them, allowing us to recognize your browser on your next visit. If you prefer not to allow this, you can set your browser to notify you when cookies are being set and to only allow them on a case-by-case basis. However, disabling cookies may limit the functionality of our website.

Cookies on tanjakovac.com
Our website uses cookies to enhance your user experience and enable personalization. Cookies are small text files stored on your device when you visit. They contain information that allows us to recognize you on your next visit and adjust your user settings for an optimized experience.

Use of Borlabs Cookie
We use the Borlabs Cookie tool to manage cookies, giving you greater control over their use. Upon your first visit to our website, a Borlabs Cookie banner will appear informing you about cookie usage. You can give consent for different categories of cookies, select individual cookies, or refuse them entirely. You can adjust these settings at any time by clicking the “Cookie Settings” link at the bottom of the website.

Cookie categories
Our website uses several types of cookies:

• Necessary cookies: Required for the operation and security of the website.

• Performance cookies: Help analyze website usage and improve its functionality.

• Functional cookies: Store your user preferences for a better experience.

• Marketing cookies: Enable customization of ads based on your interests.

Consent and Withdrawal

Your consent to the use of certain cookies is voluntary and can be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Cookie Storage Duration

• Session cookies are deleted when you close your browser.

• Persistent cookies remain stored until they expire or you delete them manually.

Third-Party Cookies

In addition to our cookies, third parties (e.g., Google Analytics) may place cookies on your device. These cookies allow analysis of your interactions with the website, improving user experience or enabling targeted advertising beyond our website.

We are committed to protecting your privacy and transparently informing you about the use of cookies. For more information or to customize your cookie settings, please visit the “Cookie Settings” section or contact us directly.

Service Providers and Tools

Google Analytics
We use Google Analytics, a tracking tool from the US company Google Inc. For the European region, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is responsible for all Google services. Google Analytics collects data about your actions on our website. For example, clicking a link is stored in a cookie and sent to Google Analytics. Using reports from Google Analytics, we can better tailor our website and services to your preferences.
More information on Google’s privacy policy can be found here.

Google Fonts
Our website uses fonts from the “Google Fonts” service, provided by:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, Tel: +353 1 543 1000.
When visiting this website, your browser loads fonts and stores them in cache. As a visitor, service provider data may be transferred or analyzed by Google.
More information on Google’s privacy policy can be found here.

Facebook Pixel
When visiting this website, personal data is processed. Categories of data processed include website usage and click tracking on individual elements. The purpose is to study user behavior, analyze the effectiveness of online marketing measures, and select online ads on other platforms automatically based on user behavior via Real-Time Bidding.
More information on Meta Platforms Ireland Ltd.’s privacy policy can be found here.

Microsoft Clarity and Microsoft Advertising
Our website cooperates with Microsoft Clarity and Microsoft Advertising tools to monitor and analyze how you use and interact with our site. Usage data is collected via behavioral metrics, heatmaps, and session replays. This information is used to improve and promote our products/services.
Data is collected through first- and third-party cookies and other tracking technologies to determine product/service popularity and online activity. We also use this data for site optimization, security, and advertising.
For more information on how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.

Microsoft Bing
Our website cooperates with Microsoft Bing tools to track and analyze how you use and interact with our site. Usage data is collected via user behavior tracking, heatmaps, and other interaction analysis technologies. This information is used to improve site functionality and promote our products/services.
Data is collected via first- and third-party cookies and other tracking technologies to better understand user activity and product/service popularity. This data is also used for site optimization, security, and advertising.
For more information on Microsoft Bing’s data collection and usage, visit the Microsoft Privacy Statement.

Borlabs Cookie
We use the Borlabs Cookie service to store cookies on your device, which allows you to control your cookie preferences. This tool collects data about your cookie settings and user choices on our website.
More information about Borlabs Cookie’s privacy policy can be found here.

MailerLite
We use MailerLite to send newsletters and marketing campaigns. This tool collects data about your interests and behavior when opening and interacting with our emails.
More information about MailerLite’s privacy policy can be found here.

WordPress
Our website uses the WordPress platform, which enables content creation and management. Using WordPress may include collecting data about your activities on the site, including interactions with posts and comments.
More information about WordPress’s privacy policy can be found here.

Calendly
For scheduling appointments, we use Calendly, a tool that allows users to select available meeting times. Data about your scheduled appointments and contact information is stored on their servers.
More information about Calendly’s privacy policy can be found here.

Stripe
For processing online payments, we use Stripe. Stripe collects data about your transactions and uses it to process payments.
More information about Stripe’s privacy policy can be found here.

Microsoft Teams
We use Microsoft Teams for communication and collaboration within our teams. Microsoft Teams collects data about your interactions, including chats, calls, and file sharing within the app. This data enables more efficient business operations and teamwork.
More information about Microsoft’s privacy policy can be found here.

Google Analytics:
https://policies.google.com/privacy

Google Fonts:
https://developers.google.com/fonts/faq
https://policies.google.com/privacy

Facebook Pixel:
https://www.facebook.com/privacy/explanation

Microsoft Clarity i Microsoft Advertising:
https://www.microsoft.com/en-gb/privacy/

Microsoft Bing:
https://www.microsoft.com/en-gb/privacy/

Borlabs Cookie:
https://borlabs.io/privacy/

MailerLite:
https://www.mailerlite.com/legal/privacy-policy

WordPress:
https://wordpress.org/about/privacy/

Calendly:
https://calendly.com/legal/privacy-notice

Stripe:
https://stripe.com/privacy

Microsoft Teams:
https://privacy.microsoft.com/en-us/privacystatement

External Web Hosting Service Provider and Website Development

Our website is hosted on servers provided by Easyname GmbH, a company offering web hosting and data center services. Easyname GmbH ensures the secure processing of your data in accordance with applicable data protection laws. As our service provider, Easyname GmbH may have access to personal data processed as part of the provision and maintenance of our website. For more information about data processing by Easyname, please visit their Privacy Policy.

Our website uses WordPress as the content management system. WordPress typically uses cookies to enable various website functionalities, such as storing user preferences and tracking user interactions with the website. For more information about data processing by WordPress, please visit their Privacy Policy.

Easyname GmbH:
https://www.easyname.com/en/legal/privacy-policy

Your Rights as a Data Subject

As a data subject, you have the following rights concerning the data we store:

• Right to information

• Right to data deletion

• Right to data correction

• Right to data portability

• Right to withdraw consent and object to data processing

• Right to restrict data processing

Lawfulness of Processing Your Personal Data

Personal data and the purposes for which GLASSNEGG DEVELOPMENT d.o.o. may process personal data are always obtained directly from the individuals to whom the data relate, based on their prior consent.

Categories of Data Subjects Whose Personal Data Are Processed

GLASSNEGG DEVELOPMENT d.o.o. processes personal data of:

• Individuals who, based on consent, choose to use benefits, promotional offers, or who contact GLASSNEGG DEVELOPMENT d.o.o.

• Potential employees

• Employees

• Individuals whose personal data are processed by GLASSNEGG DEVELOPMENT d.o.o. on other legal grounds.

Who Processes Your Personal Data

Your personal data are processed by:

• Employees of GLASSNEGG DEVELOPMENT d.o.o. in positions where processing personal data is necessary due to the nature of the job.

• Competent state authorities and holders of public powers in exercising their legal authority.

• Contracted processors of GLASSNEGG DEVELOPMENT d.o.o., who comply with our requirements regarding personal data processing and with whom GLASSNEGG DEVELOPMENT d.o.o. has signed appropriate data processing agreements ensuring the same level of data protection as if processed by GLASSNEGG DEVELOPMENT d.o.o. These contracted processors include: Google LLC, MailChimp, Meta, LinkedIn, TalentLyft, and AV Studio.

• Third parties, but only when you have been explicitly informed about this before providing your personal data.

• Other persons with a legal basis for obtaining and processing personal data.

Does GLASSNEGG DEVELOPMENT d.o.o. Disclose Your Personal Data?

GLASSNEGG DEVELOPMENT d.o.o. guarantees that personal data received from individuals will be protected against unauthorized disclosure and transfer to unauthorized third parties, in accordance with applicable data protection regulations.

Upon request from law enforcement authorities in the case of any misuse or violation, user personal data may be forwarded to the police and other competent authorities for further proceedings.

How GLASSNEGG DEVELOPMENT d.o.o. Protects Your Personal Data

Within our organization, we have implemented a range of technical and organizational data protection measures based on assessed risks related to personal data. These measures include document protection policies, computer security, antivirus protocols, data destruction procedures, employee conduct rules, contractual arrangements with external service providers, periodic audits of the data protection management system, and various other safeguards.

Personal data at GLASSNEGG DEVELOPMENT d.o.o. are carefully safeguarded. The premises where personal data are stored, as well as the hardware and software that contain personal data, are protected by organizational and/or technical measures that prevent unauthorized access.

The network access for data processing at GLASSNEGG DEVELOPMENT d.o.o. is secured from external threats by firewall systems. Applications used by GLASSNEGG DEVELOPMENT d.o.o. are protected by individual usernames and passwords. Authorizations are granted only to employees who require specific permissions to perform their job duties and tasks.

Receiving Electronic Notifications

Through the electronic form on the GLASSNEGG DEVELOPMENT d.o.o. website, you can subscribe to receive electronic notifications where we will provide you with information about various important events, offers, news, best practices, educational content, new products, advice, recommendations, and more.

If you no longer wish to receive electronic newsletters from GLASSNEGG DEVELOPMENT d.o.o. to your email address, you can easily unsubscribe by:

• Clicking the unsubscribe link included in every email we send you, or

• Contacting us directly via email or postal address:
  Email: office@glassneggdevelopment.hr
  Address: Ulica Narcisa 28, 10360 Sesvete, Croatia
  MBS: 081494065
  OIB: 64756580209
  Date of Establishment: 28.02.2023.

How Long We Keep Your Personal Data

We keep your personal data only as long as necessary to fulfill the purpose of processing or until you withdraw your consent for the processing of personal data for individual or all processing purposes. For specific processing activities, the retention period of your personal data is specified individually.

After the retention period expires, your personal data will be deleted or anonymized, and documents will be destroyed so that their content cannot be identified or reused.

Providing Accurate, Complete, and Updated Information

GLASSNEGG DEVELOPMENT d.o.o. strives to ensure the completeness, relevance, accuracy, and timeliness of individuals’ personal data. Complete, accurate, relevant, and up-to-date data may only be used for the purposes described above in each specific processing.

Please inform us if your personal data changes. If you have registered on our website, you can update your data yourself. If you have subscribed to receive our electronic notifications, you can do so by clicking the appropriate link in the message or by informing us via email or postal address:

• Email: office@glassneggdevelopment.hr

• Address: Ulica Narcisa 28, 10360 Sesvete, Croatia

• MBS: 081494065

• OIB: 64756580209

Your Rights Regarding the Processing of Your Personal Data

As a data subject, you have the following rights:

• Right to access and correct your data

• Right to block data processing

• Right to delete or restrict the processing of your personal data

• Right to object to the processing of your personal data

Rights of data subjects (employees):

• Right to access and inspect data

• Right to be informed about data processing

• Right to data portability

• Right to withdraw consent

• Right to lodge a complaint

• Right to correct and change personal data if incomplete or inaccurate

• Right to delete data in cases such as cessation of processing purpose, withdrawal of consent, or filing an objection

Data Protection Officer

The authorized person responsible for data protection at GLASSNEGG DEVELOPMENT d.o.o. is:
Tanja Kovač
Email: office@glassneggdevelopment.hr

The easiest way to exercise your rights is to send us a request to:
GLASSNEGG DEVELOPMENT d.o.o. or to office@glassneggdevelopment.hr.
We will respond to your request as soon as possible, but no later than the legally prescribed deadline.

Supervisory Authority

If you believe that our processing of personal data violates the General Data Protection Regulation (GDPR) or national data protection laws, you have the right to file a complaint with the supervisory authority for data protection, namely the Croatian Personal Data Protection Agency (AZOP):

• Address: Selska cesta 136, 10 000 Zagreb, Croatia

• Email: azop@azop.hr

• Phone: +385 (0)1 4609-000

• Fax: +385 (0)1 4609-099

• Website: www.azop.hr